At Machine Master, we value your business and strive to provide exceptional service for your industrial machine needs. We understand that plans can change, which is why we offer a flexible cancellation policy.
● Cancellations must be made at least 24 hours before the scheduled service appointment.
● Cancellations made less than 24 hours before the appointment may incur a cancellation fee.
● Membership benefits and AMS contracts are subject to specific terms and conditions regarding cancellations, detailed in the respective agreements.
● Orders for machine tools and spare parts can be canceled within 24 hours of purchase without penalty.
● Cancellations after this period may be subject to a restocking fee.
1. To cancel a service appointment or an order, please contact our support team via email at [support@machinemaster.com]([object Object]) or call our customer service hotline.
2. Provide your order or service details along with your request for cancellation.
3. Our team will guide you through the process and inform you of any applicable fees.
● Eligible refunds will be processed to the original method of payment within 7 business days.
● Please note that some services or products may have non-refundable charges as specified at the time of purchase.
● We understand that unforeseen circumstances may arise. If you need to reschedule your service appointment, please contact us at your earliest convenience to arrange a new time slot without any additional charges.
Contact Information: For any questions regarding our cancellation policy or to initiate a cancellation, please reach out to our customer support team.
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This policy is designed to be fair and transparent, ensuring that both our clients and service providers can plan and operate efficiently. We recommend reviewing this policy regularly as it may be updated to reflect changes in our services or market conditions. For a more detailed and personalized policy, you may want to consult with a legal professional.